Order & Shipping
SHIPPING
USPS 3-7 Business days Free
USPS Priority 2-5 Business days $4.99
FedEx 1-3 Business days $15.99
International Standard Shipping 10-20 Business days Free
International Expedited Shipping 2-5 Business days $24.99
ESTIMATED DELIVERY TIME
Delivery Time=Order Handling Time + Transit time
Several factors could affect delivery time, such as custom inspection, peak season for postal service such as Christmas, recipients' local postal service, and extreme weather conditions. Please note that the delivery period could be delayed due to increased security measures on all inbound international air mail packages.
IMPORT DUTIES & TAXES
Any customs or import duties or taxes must be paid by the recipient of the package. We do not have information on the cost would be as customs policies and import duties vary from country to country.
If you refuse the parcel, you may need to take full liability for all postal charges, customs charges, return shipment costs and handling fees.
Military address.
Gexwigs can ship your order to the US overseas Military base, but the item could only ship via USPS.
DOMESTIC SHIPPING
We ship from Los Angeles US via USPS, UPS or FEDEX. Unfortunately, we cannot ship to P.O. Boxes in the US at this time.
Most purchases are shipped from our warehouse within 24 hours, to arrive within 3-14 business days from receipt of your order. For an additional charge, we can expedite delivery to most destinations in 1-3 business days.
Please allow up to 2 business days to process, and pack your order.
Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays.
You may choose to upgrade the shipping method for faster delivery. Not all delivery methods are available to all areas.
INTERNATIONAL SHIPPING
We are located in US Los Angeles; we ship to most areas in the US. Also, we ship to foreign countries, please feel free to contact us for international shipping information.
ORDER STATUS
How do I track my order?
When your order is shipped from our warehouse, we will update the tracking number, you could track your package online.
How do I change my order?
We do not accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at Tomayusa@hotmail.com and include your order number in the subject of the email and we will assist you the best way we can.
How do I return my order?
If you wish to return a product, please contact Customer Care at Tomayusa@hotmail.com to obtain a return authorization and receive further instructions.